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Terms & Conditions

By using the Grenadier site and by ordering products from Grenadier Firelighters Limited by phone, fax, post or website, you are agreeing to be bound by the following terms and conditions:-

LEGAL STATEMENT

The copyright and all other rights in all of the material on this site are owned by Grenadier Firelighters Limited or the material is included with the permission of the rights owner. You may copy material on this site for your own private domestic use, but no copying for any commercial or business purpose is permitted.

This website was created and is served from the UK. Therefore English Law governs it and any dispute will be dealt with in an English court of Law.

PRIVACY STATEMENT

Grenadier Firelighters Limited is committed to ensuring the protection of your privacy and security. We only use your details to process your order and to tell you about our services. We will never intentionally disclose your details to any third party without first receiving your permission or unless we are instructed to do so by a relevant legal authority.

ONLINE SHOPPING SECURITY

Grenadier Firelighters Limited takes on line shopping security very seriously. Your browser will go into "secure mode" as soon as you click to go into the "checkout" or to "login". "Secure Mode" means that all of your details are encrypted to help keep them secure. This encryption creates billions of code combinations to protect each transaction on this site, so that your card details cannot be viewed by anyone else using the internet.

DISCLAIMER

Grenadier Firelighters Limited takes every care to ensure that the standard of the Grenadier site remains high, however due to the nature of the internet, errors omissions, interruptions of service and delays may occur at any time. Consequently Grenadier Firelighters Limited do not accept any ongoing responsibility to operate this site (or any part of it) or to provide the service offered on this site.

RESEARCH AND DEVELOPMENT

In line with our continuing policy of research and development in the interests of everyone Grenadier Firelighters Limited reserves the right to amend model specifications and services without notice.

DELIVERY

We try to ensure that all online orders for the Grenadier Firelighter received by 3:00 PM Monday to Friday are despatched that day by 24 Hour Next Working Day Service for UK deliveries*. Similarly we try to ensure that online orders for Spare Parts received by 3:00 PM Monday to Friday are despatched that day by 1st Class Post, Grenadier Firelighter Stands are sent by 24 Hour Next Working Day Service for UK deliveries*.

The Grenadier Firelighter has only one delivery charge per order, irrespective of the number of units ordered, providing they are all being delivered to the same UK address.

Delivery for the Earthfire Fire Pit, Pizza Oven and the Iziko Lokubasela Wood Burning Stove are by Palletforce, all products are delivered on a pallet and customers will be contacted to arrange a suitable delivery date. Delivery again is by Next Working Day Service.

For deliveries outside the UK we will normally use the fastest available service.

* Some UK Postcodes are exempt from the Next Working Day Service.

RETURNS & REFUND POLICY

We do hope that you will be pleased with your purchase but if you have decided not to keep any item you can return it within 30 days of receipt for a full refund.

Returns should be unused and undamaged in the original packaging together with proof of purchase.

The purchaser is responsible for returning the goods at their cost. Once returned we will refund the person who made the order within 5 days of receipt of the item.

We will refund the original purchase price including delivery cost.

Prior to returning an item please contact us via our contact page on www.grenadier.co.uk or by calling 01829 741649.

STATUTORY RIGHTS

These terms and conditions do not affect your statutory rights as a customer.

CHANGES TO TERMS & CONDITIONS

These terms and conditions may be subject to change from time to time. You will be subject to whatever terms and conditions are current at the time you use the site.

Registration Numbers

Company Registration Number: 2343444
VAT Registration Number: 539 5315 29

If you have any questions about your order, you can contact us at: enquiries@grenadier.co.uk