Just a quick line to thank you for the wonderful service received from your company. We had an issue with a product and you immediately offered to test it for us. It was thoroughly investigated by your technical department and returned very promptly with a clean bill of health. It has since worked perfectly and we feel confident that it will do for a great many years. Your customer service approach is wonderful - warm and assuring and nothing seemed too much trouble - even calling to check we were happy. Thank you .
27th Nov 2016
14th Jun 2016
Just wanted to say thank you for the amazing customer service I received from you when I ordered one of your pizza ovens. It is by far the best customer service I have ever received and I have subsequently recommended your company and products to everyone I speak to! My husband is also extremely happy with the pizza oven he received for his birthday - looking forward to many a fun pizza making party!
06th Apr 2016
My kids bought me a grenadier firefighter for Christmas. A pretty unusual Christmas present! I love a gadget and my log burner! The firelighter is really easy to use and pretty impressive! I've got my chimnea and fire-pit lined up for the summer nights! Really pleased with it, fantastic!
22nd Oct 2015
Everyone should have one! We loved it so much after seeing it around a friends ! We bought one and have just bought another for our parents it saves on kindling , keeping newspaper, fire lighters etc.... All you need is coal or logs or a mixture of all !!! Takes 10mins - so have a bath get the tea on whatever and when you are finished a lovely fire - don't have much ashes left in grate!
03rd May 2015
A brilliant buy! I bought it for our wood burning stove. I had to make a small stand to raise the height by 10cms. Another bonus is that the glass does not mark nearly as much as when I used. Zip firelighters, I bought the Grenadier because Zip were getting too small and had to use 2 or 3. Delighted with the Grenadier. It's very well made and it seems the design hasn't changed for ages.
11th Jan 2015
I have coveted the idea of one of these for years as it is incredibly difficult to light Homefire Ovals - we live in a smokeless zone. Finally got exasperated with firelighters this Christmas New Year someone gave us some money and I used it for this. Why didn't we get one the first time I thought about it? Absolutely superb so clean and effortless - throw some ovals in the grate switch on and that's it job's a good 'un!! Almost as effortless and as clean as lighting the gas fire. Thoroughly recommend it although would still be resentful of paying the price out of my own pocket although initial thoughts are build quality seems good but time will tell. . .
23rd Dec 2013
This thing is the dogs. Its design is essentially unchanged in the last 40 (at least) years, but that's no bad thing - the one my grandparents had was great, and so is the one I've just bought.
It's very solidly made, from steel, mainly, and there's no reason it shouldn't last for many, many years. There tip at the end of the tube where the hot air comes out is especially thick, and it's designed to be removable and replaceable when it's shrunk from 5 inches long to around 2 inches. I would imagine that in average use, it takes about 10 years for the tip to burn down this far. I can't think of many appliances which are designed with spare parts that are likely to last this long!
If you haven't used one before, it's simplicity itself. It's also important to realise that the flow of the
20th Dec 2013
This is the best an quickest firelighter I have ever had. Reliable, efficient, and very easy to use. I can thoroughly recommend this appliance to anyone who has struggled with lighting a fire in the past!
08th Dec 2013
For lighting difficult fires, damp coal or wood, the Grenadier is utterly brilliant, clean and quick. Would not be without it. Ours is going strong after 12 years.
01st Dec 2013
Had it for many months now - and it never fails. Use it for lighting kindling under coal open fire place as well as wood burning stove. Even used it to light barbecues in the Summer. But be sure to read and follow operating and safety instructions
28th Nov 2013
I love the Grenadier Firelighter, I have osteo-arthritis and now I have a new multi fuel stove, the lighter has been a great asset and help to me, as not able to always get down to light paper at back of the stove. No need for that now with the Grenadier Electric Fire lighter.
I am over the moon with my purchase. Thank you.