We take great pride in the unusual yet practical nature of our products and the standard of service provided. We try to ensure that all online orders for the Grenadier Firelighter received by 3:00 PM Monday to Friday are despatched that day by 24 Hour Next Working Day Service for UK deliveries*. Similarly we try to ensure that online orders for Grenadier spare parts received by 3:00 PM Monday to Friday are despatched that day by 1ST Class Post, Grenadier Firelighter Stands are sent by 24 Hour Next Working Day Service for UK deliveries*.
The Grenadier Firelighter has only one delivery charge per order, irrespective of number of units ordered, providing they are being delivered to the same UK address.
Delivery for the Earthfire Fire Pit, Alfa Pizza Ovens (including Multi-Functional Bases) and the Iziko Lokubasela Wood Burning Stove are by Palletforce, all products are delivered on a pallet and customers will be contacted to arrange a suitable delivery date. Delivery again is by Next Day Service*.
* Some UK postcodes are exempt from next day delivery.
For deliveries outside the UK we will normally use the fastest service available.